Live stack · 15+ years in Lacey and Olympia
When Dexis hangs mid-FMX, the patient is still in the chair.
That’s the job. We keep Dentrix, the sensors, and one small rack online — switch, patch panel, a Dell R440 stood up vertical — so you don’t narrate a spinning wheel. General IT reboots Windows. We already know why imaging is waiting on a dying switch.
15+ years of dental IT — not “basic IT”
At Network Specs we support dental professionals with the technology they use every day. From a single chair to a multi-location group, the job is patient records, imaging, the schedule, and a network that does not dump you mid-crown. We specialize in systems that integrate with practice management, imaging software, and compliance — Dentrix, Eaglesoft, Open Dental, Dexis, Sidexis, Carestream — and the servers underneath.
We watch the gear overnight. We take the Henry Schein hold music. You do the crown.
What we actually touch
- Dentrix, Eaglesoft, Open Dental — the database, not just the icon
- Dexis 9/10, Sidexis, Carestream — sensor to chart, on purpose
- One rack: switch, patch panel, Dell R440 mounted vertical — not a data-center aisle
- Syncro RMM — we see the office from anywhere; you do the crown
- Secure remote access so staff can work from home without opening the whole network
- Mounts: TV on the op wall, arms and keyboard trays off the front desk
- Backups that restore, with a BAA when data leaves the building
Services
Managed IT, security, and recovery
Managed IT
Reliable IT isn’t optional — patient records, imaging, appointments, compliance. 24/7 monitoring, patches, helpdesk, vendor hold.
Syncro + remote access
We manage the rack from anywhere in Syncro. Staff get a locked path home — MFA, not a shared password.
Network security
The practice stores charts, financials, and films. We review firewall, Wi-Fi, VPN, and the weak boxes before someone else does.
Managed cybersecurity
Dental offices are a target. Monitoring, endpoints, ransomware, phishing, a path if something gets through.
Data backup & recovery
On-site plus encrypted offsite, jobs that are watched, a restore you’ve seen work. Ready when Friday goes wrong.
Tickets we still see
If this is your Tuesday, call.
Imaging is slow
FMX waits. Hygienist apologizes. Usually a cheap switch or a starving imaging box — not “buy another PC.”
The USB in the drawer
That’s a souvenir, not HIPAA. If you have never restored, you don’t have a backup. We make you watch one.
Ransomware Friday
Shared “frontdesk” password, no MFA, one bad click. The plan gets written before the server encrypts.
Second office
Hygienist at B should open the chart from A. A consumer VPN that dies during X-rays is not that.
We are the IT department
Monitoring, patches, helpdesk, vendor hold. The front desk should not be your helpdesk.
The pile on the front desk
Tower, monitor, keyboard, cables. We mount the screens and hang the trays so the counter is a desk again.
Mounts & cleanup
TVs on the wall. Monitors off the desk.
These are not Dentrix or Dexis screenshots. They are the brackets, arms, and cable work that give the front desk and the op a workspace again. Software still runs on the box behind the glass — we just get it out of the way.
Resources
The three notes from the old site, still true
Top 5 IT mistakes dental offices make
Hiring a generalist, assuming backups run, skipping MFA, no recovery plan, growing into a bottleneck.
Hidden costs of slow imaging
Dexis, Sidexis, Carestream. Minutes per patient is not “normal.” Usually the server and the path to the PMS.
Backups that fail HIPAA hygiene
No BAA, silent jobs, imaging left out. Ask for a restore test — not a screenshot of a green check.
What happens when you call
We pick up.
Monday–Friday, 8:00 AM – 6:00 PM. Managed clients have a real after-hours path — not a mailbox.
We ask about chairs, not “the Wi-Fi.”
Ops count, Dentrix or Eaglesoft, Dexis or Sidexis, one building or two, last time you actually restored.
We look, then we say it straight.
Including if the honest answer is “this can wait.” No black-hole form.
Call (253) 312-3809 or send the intake. Already on the account? Skip the form.