Imaging System Integration — Dexis & Eaglesoft

Challenge

A mid-sized dental practice was struggling with constant crashes and sluggish performance whenever staff used Dexis in combination with Eaglesoft. Imaging files often took several minutes to load, which disrupted clinical workflows and created frustrating delays during patient appointments. The instability of the system not only wasted valuable time but also increased stress for staff and negatively impacted the overall patient experience.

Solution

Our team carried out a comprehensive assessment and implemented the following steps:

Infrastructure Review: Analyzed the entire IT environment with a focus on Dexis and Eaglesoft integration.
Bottleneck Identification: Pinpointed performance issues in the imaging server setup and network storage.
Server Reconfiguration: Reconfigured the imaging server to improve speed, stability, and performance.
Network Optimization: Optimized network storage for faster and more efficient access to imaging files.
Software Updates: Upgraded Dexis and Eaglesoft to the latest stable, fully compatible versions.
System Reliability: Ensured seamless communication between both applications, reducing crashes and improving overall reliability.

Result

With the reconfigured environment, imaging now loads within seconds instead of minutes. The practice no longer experiences downtime during patient visits, which has streamlined the clinical workflow and boosted efficiency. Staff can devote their full attention to patient care rather than troubleshooting technology, leading to a smoother, more professional experience for both employees and patients.