Over 15 years, we’ve seen the same avoidable mistakes across practices of all sizes. Here are the top five:
- Hiring general IT providers — They may know Windows, but not Dentrix, Eaglesoft, or Open Dental. The result: slow fixes and costly downtime.
- Assuming backups are working — Many offices never test restores until ransomware or hardware failure strikes.
- Weak security practices — Shared logins, outdated antivirus, no multi-factor authentication (MFA).
- No disaster recovery plan — If a server dies, how long until you’re back up? Hours? Days?
- Not planning for growth — Adding operatories or a second office without scalable IT creates bottlenecks.
💡 Takeaway: Dentistry isn’t like other industries. Choosing an IT partner who specializes in dental systems, compliance, and imaging integration ensures smoother operations and fewer surprises.